Knowledgebase:
OMBEA Response is being blocked
Posted: 08 January 2016 09:38 AM

The Microsoft Office plugin ecosystem has one problem in that it does not effectively isolate plugins from one another. OMBEA Response lives in PowerPoint and uses Microsoft Excel for its charts, which means this problem could stem from either PowerPoint or Excel.

If you receive this error message, you can follow the instructions here to try disabling your add-ins one by one, in both Excel and PowerPoint, to find the culprit.

Alternatively please get in touch with us and send us your log files. We can use these to point out which add-ins are most likely to be causing the problem. For instructions on getting your log files, see this article.

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