Knowledgebase:
Which touchscreens can I use with BrightSign players
Posted: , Last Modified: 22 April 2015 11:22 AM

General Information

BrightSign players are compatible with USB touchscreens that use standard HID drivers. A touchscreen with standard HID drivers will work with any operating system that has HID drivers installed--without requiring additional drivers from the manufacturer. Be careful: some manufacturers say they support HID but still use custom drivers that are incompatible with BrightSign players.

We also provide custom drivers for Elo products.

Note: Don't forget to download and run the Calibration Script for your touchscreen.

Supported TouchScreen Models

The following list describes the amount of compatibility BrightSign players have with different touchscreen brands. For each brand, we list models (both single touch and gesture) that are known to be compatible, as well as models that are known to be incompatible. Models not explicitly listed here may be compatible, but we cannot guarantee that they will work.

The following list describes touchscreens that are compatible with the most recent version of 4.7 firmware. Visit the Software Downloads page to get the most up-to-date firmware.

Note that gesture support is currently only available for XD players, but that multi-touch screens can still be used as single-touch screens. If a multi-touch screen is configured for backward compatibility to single-touch applications, gestures may not work correctly on BrightSign applications.

3M

We support 3M DST & Capacitive touch screens using both HID and custom drivers. Touch screen providers that use 3M technology include NEC, Planar, Horizon Displays, Samsung, Sharp, IBM, LG, Asus, Dell, and Sanyo. 

  • Supported (single touch): EXII 7010UC, EXII 7760UC, EXII 7730HC, 3M DST2270DX
  • Supported (gesture):
  • Not Supported:

Acer

  • Supported (single touch):
  • Supported (gesture): T232HL, T230H, T231H
  • Not Supported:

BenQ

  • Supported (single touch):
  • Supported (gesture): IL420, TL550, T420
  • Not Supported:

Dell

  • Supported (single touch):
  • Supported (gesture):
  • Not Supported: ST2220T

EETI

  • Supported (single touch):
  • Supported (gesture): eGalax 7200
  • Not Supported:

ELO

We support many Elo touch technologies, including the commonly used IntelliTouchIntellitouch is the most commonly used Elo touch technology: Luvox, NEC, Planar, HP, and Sanyo all use Elo. 

Intellitouch Plus (except 2515-07),  are supported by HDx20 and XD brightsign models (firmware 4.7.144 or later is required).

We do not support APR – Acoustic Pulse Recognition. Most models are available using different touch technologies, even if some are not listed as part numbers on Elo's website. 

You can find the IntelliTouch models by following this link and selecting the a desired touchscreen technology from the Touch Technologies menu.

  • Supported (single touch): Intellitouch, 1939L, 2639L
  • Supported (gesture): 2244L, 4600L
  • Supported (Intellitouch Plus): 4243L (p. E000444), 3201L(p. E415988), 2440 (p. E000415)
  • Not Supported: Intellitouch Plus not supported by HDx10 models, 4200L
  • Not Supported yet: 3243L (p. E589724) uses older 2515-07 controller. Will be supported when ELO switches to the 2521 controller in March 2014. Support for the older 3243L has been added to firmware 4.8.x (available now).

GeneralTouch

  • Supported (single touch): RTL224
  • Supported (gesture):
  • Not Supported:

HP

  • Supported (single touch):
  • Supported (gesture): 2105tm, 2310ti, 4200tm
  • Not Supported:

I-TECH

BrightSign players should be compatible with any touchscreen that uses the eGalax driver. Touchscreen providers using eGalax include I-TECH NEC, Dell, and Planar.

  • Supported (single touch): EPM640-TR
  • Supported (gesture):
  • Not Supported:

Iiyama

  • Supported (single touch):
  • Supported (gesture): T2452MTS, T2452MTS-B1, T2735MSC, T1731SAW
  • Not Supported

LG

  • Supported (single touch): M4716T
  • Supported (gesture):
  • Not Supported:

LinITX

  • Supported (single touch): LinITX 7”, LinITX 8”
  • Supported (gesture):
  • Not Supported:

NEC

  • Supported (single touch):
  • Supported (gesture): MultiSync V462 TM**
  • Not Supported:

**Before you use this touchscreen with the brightsign unit, you must connect it to a windows pc and run the "Lumio Crystal Touch Manager" application. The settings in the application are: Linux OS, "Legacy HID Support" unchecked, and more than 1 touch.

Nexio

  • Supported (single touch):
  • Supported (gesture):
  • Not Supported: NIB 420

Nextwindow

  • Supported (single touch): 2700 (foil),
  • Supported (gesture): ProfileTouch 2S, ProfileTouch 5200
  • Not Supported: 2150 (foil)

Nitere

  • Supported (single touch):
  • Supported (gesture): AR150-2
  • Not Supported:

Philips

  • Supported (single touch):
  • Supported (gesture): DL4230ET, BDL5545ET
  • Not Supported: BDL4250

Planar

  • Supported (single touch): PCT2785 (27")**
  • Supported (gesture): PS4200, PXL2230MW
  • Not Supported: LC1913RTZ-C

**Requires FW version 4.7.106 or later

Sharp

  • Supported (single touch):
  • Supported (gesture): PN-L602B
  • Not Supported

Samsung

  • Supported (single touch):
  • Supported (gesture): TM40LBC (ME40B)
  • Not Supported: Syncmaster 320TSN-2, 400TS, 400TS-3

U-Touch

  • Supported (single touch):
  • Supported (gesture): UT2700
  • Not Supported:

Visual Planet

  • Supported (single touch): single touch (foil)
  • Supported (gesture):
  • Not Supported:

Zytronic

  • Supported (single touch): BTC-ZXY-100-U-OFF-32-A, BTC-ZXY-100-U-OFF-64-A, BTC-ZXY-100-U-OFF-128-A
  • Supported (gesture):
  • Not Supported:

Note: Magictouch screens (http://www.magictouch.com/) are not currently supported.

Finding the USB Controller ID

If you’re unsure what touch controller your touchscreen model uses, check this list first.  If it is not listed there, you can help us find out what controller your screen uses by locating the USB VID:PID for the screen and forwarding it to support@brightsign.biz. You can normally find this information by connecting the touch screen to your computer and checking its properties in the Device Manager. The touch screen will normally be listed under Mouse and other pointing devices or under Human Interface Devices.

  1. Right-Click on the touch controller and choose Properties.
  2. Click on the Details tab in the Properties window.
  3. Select either Hardware ID or Device Instance ID.

For example: USB\VID_0EEF&PID_0001\5&262929C3&0&2

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