Which touchscreens can I use with BrightSign players
Posted: , Last Modified: 22 April 2015 11:22 AM
BrightSign players are compatible with USB touchscreens that use standard HID drivers. A touchscreen with standard HID drivers will work with any operating system that has HID drivers installed--without requiring additional drivers from the manufacturer. Be careful: some manufacturers say they support HID but still use custom drivers that are incompatible with BrightSign players.
We also provide custom drivers for Elo products.
Note: Don't forget to download and run the Calibration Script for your touchscreen.
Supported TouchScreen Models
The following list describes the amount of compatibility BrightSign players have with different touchscreen brands. For each brand, we list models (both single touch and gesture) that are known to be compatible, as well as models that are known to be incompatible. Models not explicitly listed here may be compatible, but we cannot guarantee that they will work.
The following list describes touchscreens that are compatible with the most recent version of 4.7 firmware. Visit the Software Downloads page to get the most up-to-date firmware.
Note that gesture support is currently only available for XD players, but that multi-touch screens can still be used as single-touch screens. If a multi-touch screen is configured for backward compatibility to single-touch applications, gestures may not work correctly on BrightSign applications.
We support 3M DST & Capacitive touch screens using both HID and custom drivers. Touch screen providers that use 3M technology include NEC, Planar, Horizon Displays, Samsung, Sharp, IBM, LG, Asus, Dell, and Sanyo.
We support many Elo touch technologies, including the commonly used IntelliTouch. Intellitouch is the most commonly used Elo touch technology: Luvox, NEC, Planar, HP, and Sanyo all use Elo.
Intellitouch Plus (except 2515-07), are supported by HDx20 and XD brightsign models (firmware 4.7.144 or later is required).
We do not support APR – Acoustic Pulse Recognition. Most models are available using different touch technologies, even if some are not listed as part numbers on Elo's website.
You can find the IntelliTouch models by following this link and selecting the a desired touchscreen technology from the Touch Technologies menu.
BrightSign players should be compatible with any touchscreen that uses the eGalax driver. Touchscreen providers using eGalax include I-TECH NEC, Dell, and Planar.
**Before you use this touchscreen with the brightsign unit, you must connect it to a windows pc and run the "Lumio Crystal Touch Manager" application. The settings in the application are: Linux OS, "Legacy HID Support" unchecked, and more than 1 touch.
**Requires FW version 4.7.106 or later
Note: Magictouch screens (http://www.magictouch.com/) are not currently supported.
Finding the USB Controller ID
If you’re unsure what touch controller your touchscreen model uses, check this list first. If it is not listed there, you can help us find out what controller your screen uses by locating the USB VID:PID for the screen and forwarding it to firstname.lastname@example.org. You can normally find this information by connecting the touch screen to your computer and checking its properties in the Device Manager. The touch screen will normally be listed under Mouse and other pointing devices or under Human Interface Devices.
For example: USB\VID_0EEF&PID_0001\5&262929C3&0&2